[This article was generated by ChatGPT and has been edited by the Surer team for clarity, readability and context.] Let’s be honest: if you had a dollar for every time someone asked you, “Eh, insurance really necessary meh?” — you’d probably have enough to retire and buy a yacht. As a general insurance intermediary in Singapore, answering client FAQs is a daily part of the job. And while some questions may feel repetitive, every query is an opportunity to educate, build trust, and show clients the value you bring. Here’s your go-to guide to common FAQs and how to answer them like the confident, well-informed insurance hero you are. Answer: This is a great moment to personalise the example. For instance, you could say: 📊 Stat Alert: According to the General Insurance Association (GIA), the general insurance industry paid out over S$1.5 billion in claims in 2023. That’s a lot of unexpected expenses clients didn’t have to shoulder. Answer: An analogy always helps: Answer: 📈 Fact Check: In 2024, motor insurance premiums in Singapore rose by 8% due to increased repair costs and higher accident rates. It’s not just personal risk — market trends affect premiums too. Answer: You can offer a helpful nudge here: 🚨 Heads-up: GIA reported a 7% rise in fraudulent or questionable claims in recent years. Be honest, be clear, and remind clients that filing false claims can lead to policy cancellations — or worse. Answer: 📊 Did You Know? In 2023, over 24% of Singaporean travellers reported disruptions during their trips. Travel insurance turned those headaches into manageable inconveniences. Answer: You can add: 🔥 Fact: SCDF reported over 1,200 residential fires in 2023. Most were electrical or kitchen-related — common in any home. Answer: And here’s the clincher: 💻 Tip: Position yourself as a long-term partner, not just a policy seller. Answer: 📊 Reality Check: A 2023 LIA study found that Singaporeans face a S$169,000 protection gap on average. That’s a huge shortfall if disaster strikes. Keep it simple. Avoid jargon. Speak in analogies, stories, and examples. Stay current. Use fresh stats and real-life cases from MAS, GIA, or your own client experiences. Be available. Encourage open communication — the more your clients feel they can ask, the better you can protect them. Leverage tech. Tools like Surer make it easy to quote across multiple insurers, track policies, and reduce admin time — so you can focus on client relationships. FAQs are more than just questions — they’re opportunities. Every answer you give can build trust, deepen relationships, and reinforce the value of what you do. So the next time someone asks, “Why do I need insurance?” — take a deep breath, smile, and remember: you’re not just selling policies. You’re selling peace of mind. 🦸♂️🦸♀️ Now go forth and FAQ fabulously. It is fuss-free. No credit card or payment required.
FAQ #1: “Why do I even need insurance? I’m healthy / careful / lucky!”
“That’s great to hear! But insurance isn’t about expecting the worst — it’s about preparing for it. Life is unpredictable, and insurance is your financial safety net. Think of it like a seatbelt — most days, you won’t need it. But the one time you do? You’ll be glad it’s there.”
“Imagine you just renovated your home and a water pipe bursts. Without insurance, you’re looking at thousands in repairs. With home insurance, it’s a phone call and peace of mind.”
FAQ #2: “What’s the difference between life and general insurance?”
“Great question! Life insurance is about you — it protects your loved ones financially if something happens to you or if you’re diagnosed with a critical illness. General insurance is about everything else — your car, home, travel plans, gadgets, business, and even your pets in some cases!”
“If life insurance is a safety net for your family, general insurance is like bodyguards for your lifestyle and assets. You wouldn’t leave your car unlocked, right? Same concept.”
FAQ #3: “Why is my premium higher than my friend’s?”
“Premiums are calculated based on individual risk profiles — sort of like how Grab fares vary depending on location, time, and demand. If your friend has a spotless driving record and a cheaper car, their premium will be lower. On the flip side, if your car is a newer model or if you’ve made a claim recently, it may cost more to insure.”
FAQ #4: “Can I just claim for everything?”
“Not quite. Policies are very specific about what’s covered and what’s not — so it’s important to read the fine print. Think of it like a Netflix subscription: just because you have the plan doesn’t mean every show is available. There are limits, exclusions, and deductibles to consider.”
“I always advise clients to give me a quick call before making a claim. That way, I can help assess whether the situation is claimable and guide them through the process.”
FAQ #5: “Do I really need travel insurance for a short trip?”
“Absolutely. Whether it’s a two-day shopping trip to Bangkok or a long-haul flight to Europe, travel insurance covers more than just medical emergencies. Lost baggage, flight delays, stolen phones — all of these can ruin a holiday and cost a bomb.”
FAQ #6: “I live in an HDB flat. Do I still need home insurance?”
“Yes! HDB’s compulsory fire insurance only covers the structure — things like walls, floors, and ceilings. But it doesn’t cover your renovations, furniture, or personal belongings. If a fire or flood damages your TV, fridge, or $20,000 kitchen renovation, you’ll be paying out of pocket unless you have a separate home insurance policy.”
“I’ve seen claims for water leakage from upper floors that damaged furniture or flooring. These things happen more often than you think!”
FAQ #7: “Why do I need an intermediary when I can buy insurance online?”
“Buying online is convenient — but it’s not always clear. Many people end up underinsured or buy the wrong type of coverage altogether. Think of me as your personal insurance consultant — I help match you with the right coverage, ensure it fits your budget, and assist you during claims.”
“When a real issue happens — like a car accident or a travel emergency — having someone to call and guide you through the claim? That’s the real value.”
FAQ #8: “How do I know if I’m underinsured?”
“Here’s a rule of thumb: if your lifestyle has changed in the last year — bought a car, renovated your home, started a business — your insurance should change too. A quick review can reveal gaps you didn’t even realise existed.”
✅ Bonus: How to Master the FAQ Game
🎉 Wrapping Up
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