Frequently Asked Questions (for intermediaries)

What is Surer?

Surer is a cloud-based insurtech platform with a digital ecosystem of intermediaries and insurers. It provides tech solutions to help orchestrate the network in the insurance industry enabling insurance intermediaries to close deals with greater speed and allows insurers to distribute their product with better efficiency. Surer is an award-winning company with notable wins including the ‘Partners of FinTech’ award at the Singapore FinTech Festival Global FinTech Awards 2021. Surer is certified by the Singapore FinTech Association as an Insurtech service provider.

How can Surer help me in my Insurance business?

Surer provides solutions to solve problems such as time inefficiency in getting multiple quotations, getting quotes instantly, allows you to expand your network base and helps you keep track of the progress of your deals and your client’s policies, all within one smart system.

How do I sign up for a Surer account?

Surer is free to use for all licensed insurance intermediaries based in Singapore. Intermediaries can sign up for an account here

How does Surer help me get multiple quotes faster?

Intermediaries can create a customised proposal just once and specify who and how they want to get a quote. This could be directly from their principals or from other agents within their referral circle of whom have other principals. Surer then sends this proposal to all of these parties with one click of a button. After which, any of these parties will be able to quote on your proposal. Intermediaries will be notified when a quote on the proposal is made. Surer also works with multiple insurer partners to offer intermediaries access to products that produces quotes instantaneously.

Insurance intermediaries can request for a demo to find out more or view video tutorials here.

My existing policies are all in hard copy. How is Surer able to remind me of their renewal?

For all your existing policies, you may write in to info@surer.sg to request for assistance to upload your existing policies. Once your policies are uploaded, you can then renew them via Surer with one-click of a button.

How do I know if this is a legitimate system or not?

As at 11 May 2020, Surer is certified by the Singapore FinTech Association as an InsurTech service provider. This certification also acts as a benchmark set by MAS (Monetary Authority of Singapore) for FinTech companies to be eligible for MAS grants and support, amongst other things. You can find out more about Surer’s certification here.

I have more questions. Who can I speak to?

You can request for a demo and our Surer team members will get in touch with you.

 

Frequently Asked Questions (for Insurers and Underwriters)

How can Surer help me, as an underwriter be more efficient?

Instead of having to interact with your General Insurance agent via plain-text email and sieving through threads of conversation to remember what you have quoted, Surer now allows an agent to send you a proposal via the system to your email address.

Once you receive this email, you will find a secured link with the full details of the proposal.

You can now just quote for this proposal directly via the secured link by filling up only the most important fields i.e. quote on premium, excess and deductibles, commission for the agent and related clauses.

The beauty of doing so is then that

  • this will allows you to keep track of your quotes via this secured link i.e. you just need to refer to this specific email to see what you have quoted for this particular proposal
  • you can also make changes to the quote even after you have sent it
  • you do not have to email or whatsapp or call the agent to inform him of anything – he will get it in his Surer system

I have quoted on the proposal – what next?

Since you have quoted on a proposal in a structured manner i.e. via Surer, you will now be updated via email automatically should the agent action on your quote i.e. when the agent’s client accepts or reject your quote.

You now do not have to worry or follow-up on proposals you have quoted for, not knowing if the quote has been accepted or not.

Will I be able to trace back on a quote I previously made, regardless if it has been accepted or not?

Yes. The beauty of the Surer system is such that once you have submitted a quote via the secured link, this link will always be accessible to you. It will show you the latest quote that you have sent to the agent.

What do I have to do, to start using Surer as an Underwriter?

Nothing! 

The agent who works with you will be the one indicating and creating the proposal for you to quote. Should you receive an email from the agent, all you have to do is to go in to the secured link within this email to start quoting!

How do I know if this is a legitimate system or not?

As at 11 May 2020, Surer is certified by the Singapore FinTech Association as an InsurTech service provider. This certification also acts as a benchmark set by MAS (Monetary Authority of Singapore) for FinTech companies to be eligible for MAS grants and support, amongst other things. You can find out more about Surer’s certification here.

I have more questions. Who can I speak to?

You can write in to info@surer.sg or contact us via this form.