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[Concluded] Webinar: Tech blended with the human touch

By May 7, 2021April 13th, 2022No Comments

General Insurance Intermediaries who attend the full duration of the webinar will be provided a certificate of attendance by Singapore Insurance Institute (SII) for 2 CPD hours eligibility

Having just come off a record-breaking webinar in terms of attendees (once again to all 92 who attended the webinar in April!) we are back with yet another engaging topic!

Once again, we are pleased to share that General Insurance Intermediaries who attend the full duration of the webinar will be provided a certificate of attendance by Singapore Insurance Institute (SII) for 2-CPD hours eligibility!

The team from Chubb Insurance Singapore joining to share more about their take on this as well.

What’s more, we will also share about the latest MAS Digital Acceleration Grant for General Insurance and Life Insurance Agencies of Licensed Financial Advisers or Licensed Life Insurers!

Tech blended with the human touch

The theme for this webinar is around how the human advisor remains important in our digital world today.

However it is also equally important that insurance intermediaries be able to discern how to leverage tech to essentially focus on what your clients need you most for – the human advisory touch!

While our past webinars have been focused on what tech can do. This webinar will go in the opposite direction, and focuses on what tech CANNOT replace but yet how intermediaries can leverage tech to elevate their soft skills and their role as an irreplaceable advisor.

Essentially, we will share with all intermediaries, from brokers to insurance agents to financial advisors, some key stats on why intermediaries are still going to be the cornerstone of the General Insurance industry, how to use tech to supercharge the human touch and the exact soft skills that continue to be important.

Agenda and topics


What technology cannot do

  • The importance of a human advisor
  • Little known sales prospecting stats that says a lot about the need for the human touch
  • Helping clients overcome fear and optimism bias 

What can tech help with in your business?

  • Identifying the pain points of intermediaries
  • The value of digital transformation
  • Myths about digital business productivity solutions

Soft skills that remain relevant in this digital world

  • Customer interaction
  • The human advisor
  • Interpersonal skills
  • Buyer’s remorse and objection handling

Special topics:

  • Understanding the MAS Digital Acceleration Grant for General Insurance and Life Insurance Agencies of Licensed Financial Advisers or Licensed Life Insurers
  • Chubb Insurance Singapore sharing

 

RSVP NOW

To RSVP, simply fill out the form below and we will send you full details of the seminar via email. 

We will also drop you a reminder of the webinar closer to date.

Webinar Details

Date: 28 May 2021, Friday
Time: 10.30am – 12.30pm
Venue: Zoom 

This webinar is free and open to all insurance intermediaries who are interested in the topic, so please feel free to share this with your peers and network!

FREQUENTLY ASKED QUESTIONS ON CPD HOURS

Question 1:
What is the process like for me to get my certificate of attendance?

Answer: You will first have to RSVP via the form above with the details indicated. Upon the start of the webinar, you will be required to identify yourself by changing your Zoom username to show the first 4 digit of your NRIC along with your full name. Your attendance will be marked if you stay for the full duration of the webinar. We will then share the attendance list with Singapore Insurance Institute (SII) for verification. We will then share your certification of attendance with you via email. This whole process will take between 5 – 10 business days (after the webinar is concluded).

Question 2: 
What if I am only able to join for a portion of the duration of the webinar? Would I be eligible for the certificate of attendance?

Answer: No. To obtain a certificate of attendance, all attendees need to be present for the full duration of the webinar.

Question 3: 
Is the CPD hours only applicable to General Insurance agents?

Answer: Yes. CPD hours is only applicable to general insurance agents only and regardless of your principals. After the training/webinar, a certification of attendance will be emailed to the eligible attendee with the CPD hours endorsed and awarded by the Singapore Insurance Institute. You can then submit this certification of attendance to your principal to clock the CPD hours.

Question 4:  
If I am a life agent and have a General Insurance license as well, would I be eligible to clock CPD hours from this webinar for my General Insurance license?

Answer: Yes.

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